Refund and Return Policy
Effective Date: March 19, 2025

At WORKXCITY, we strive to provide our customers with the finest luxury jewelry and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we are here to assist you. Please review our Refund and Return Policy below.

1. Return Eligibility
We accept returns under the following conditions:

  • The item must be returned within 30 days from the date of delivery.
  • The item must be in new, unused condition, with no signs of wear, damage, or alteration.
  • All original packaging, including jewelry boxes, certificates, and any other accessories, must be included with the return.
  • Custom or personalized items, including engraved jewelry, are not eligible for return unless they are defective or damaged upon arrival.

2. How to Return an Item
To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at info@workxcity.xyz or call us at 216-851-2427 to request a return authorization number.
  2. Prepare Your Return: Pack the item securely in its original packaging to prevent damage during transit.
  3. Ship the Item: Return the item to the address provided by our customer service team. We recommend using a trackable shipping service to ensure the safe return of your item.
  4. Return Confirmation: Once we receive your return, we will inspect the item. If it meets our return policy conditions, we will process your refund or exchange.

3. Refunds
Refunds are processed after we receive and inspect the returned item. If your return is approved:

  • Refund Method: Refunds will be issued to the original method of payment. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to a defective or incorrect item.
  • Restocking Fee: In some cases, a restocking fee of up to 10% may apply, depending on the condition of the returned item.

4. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and contact our customer service team for assistance with your exchange. We will process your exchange once we receive the returned item in satisfactory condition.

5. Damaged or Defective Items
If your jewelry arrives damaged or defective, please contact us immediately within 7 days of receiving the product. We will provide a prepaid return label for you to send the item back to us. Upon inspection, we will either repair the item, replace it, or issue a full refund based on your preference.

6. Non-Returnable Items
The following items cannot be returned or refunded:

  • Custom or personalized jewelry (unless defective).
  • Gift cards.
  • Items marked as final sale.

7. International Returns
For international customers, please note that return shipping costs are the responsibility of the buyer. Customs duties or taxes may apply when returning items, and the customer will be responsible for those charges.

8. Contact Us
If you have any questions regarding our Refund and Return Policy, or if you need assistance with a return or exchange, please contact our customer service team:

WORKXCITY
4386 Sunny Glen Lane
Cleveland, Ohio, United States
Phone: 216-851-2427
Email: info@workxcity.xyz
Website: https://workxcity.xyz/

By making a purchase on our website, you agree to the terms outlined in this Refund and Return Policy. Thank you for shopping with WORKXCITY.